Communication - University of Applied Sciences of the Grisons

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Communication
Quality works

Quality works

Communication makes the University of Applied Sciences of the Grisons visible – to its stakeholder groups and the public.

We communicate today what people will be discussing tomorrow.

Quality is a key success factor. We make the development of our quality public. We create transparency by providing information about our strategy, measures and successes.

We share details about research and findings at the University of Applied Sciences of the Grisons and present our offers.

Quality assurance and development in the area of communication are based on the quality assurance strategy and the quality assurance system of the University of Applied Sciences of the Grisons.

Quality assurance strategy (in German)
Quality assurance system (in German)

Quality assurance control system for communication

Quality assurance control system for communication

The University of Applied Sciences of Grisons understands quality assurance as a process. Our quality assurance control system guarantees continual improvement of communication.

Quality assurance control system for communication

Objectives: What we want to achieve

We make our quality assurance and development as well as our offers visible.

  • Reporting about the quality assurance strategy, results and measures
  • Communication of activities and offers

Measures: How we promote quality

We ensure that our quality is communicated using

  • a communication concept and plan, both general and specifically for quality;
  • communication in the participation vessels.

Assessment: How we check quality

We periodically review the level of quality in the area of communication with various tools:

  • Evaluation in accordance with the communication plan and concept
  • Internal surveys, use of various communication tools
  • Review of comprehensibility
  • Internal and external audits

Usability Test (in German)

Development: How we shape quality

To further develop quality in the area of communication, we use the findings from various evaluations:

  • Adjustment of communication plan for the following year
  • Adjustment of communication concept and plan on the basis of findings from meta evaluations

This is how we define quality in the other four quality areas:

Contact

Contact

Kessler Jürg
Prof., dipl. Ing. ETH, lic. oec. publ., President