FN ISI Export Format VR 1.0 PT J TI Cross Cultural Employment in the Swiss Hospitality Industry AF Baumgartner, Nadine AU Baumgartner, N AB Tourism is an industry which knows few boarders. People are travelling from one part of the world to the other, criss-crossing the globe. However, it is not only the tourists who are on the move. Hospitality workers are nowadays much more flexible and mobile than ever and «Cross Cultural employment in the Swiss Hospitality Industry» has become the rule rather than the exception. For many different economic and political reasons, the Swiss hospitality industry attracts numerous employees from all over the world. These days, in the hospitality industry half of the total working hours are conducted by foreign employees. Consequently, this industry faces some very challenging multilingual and multicultural situations. This individual diploma thesis aims to find out where the majority of foreign employees come from and what their motivation is to leave their home countries to work in the Swiss hospitality industry. Furthermore, this paper describes and analyzes the problems that exist in cross cultural hospitality teams. And lastly, the thesis provides suggestions and recommendations on how to overcome those challenges and how to integrate the foreign workers effectively and efficiently into the Swiss hospitality industry. ER