TY - THES AU - Hässig, Daniela T1 - Is it worthwhile for the Congress Center Basel to pursuit of the quality label grade three of the Swiss Tourism Federation? T4 - What premises need to be fulfilled in order to achieve the qualification? DA - 2009 CY - Chur PB - Hochschule für Technik und Wirtschaft HTW Chur A3 - Tromm, Peter AB - The Congress Center Basel strives to constantly meet its customer’s quality expectations. Therefore, the company is engaged in the quality label program of the Swiss Tourism Federation. Since the application for the label number III is connected with introducing an accredited quality management system, they need to know if it is worthwhile for them to do so. Moreover, they want to be aware of the steps to be taken in order to be awarded. Several competitors have been asked by a questionnaire about their experience using a system to manage quality. Hence, arguments for and against the introduction of a system could be collected. The second research issue was treated by analysing the present quality situation of the Congress Center Basel. Trough comparing this actual situation with the target state required when applying for popular quality certifications, it was found out what they have to improve to be awarded later on. In general, this thesis is thought to support the company on its way to enhance its quality level. It gives advice if a quality management system is suitable for them to introduce and which specific one is recommended. M3 - Bachelorarbeit Tourismus M4 - Citavi ER -