FN ISI Export Format VR 1.0 PT J TI Designing a Personnel Concept for the Resort Walensee AF Keller, Sandra AU Keller, S AB The Resort Walensee is a 4 star holiday resort beautifully located along a picturesque lakeshore. The Resort consists of vacation homes, hotel rooms, restaurants, and conference centre facilities. Key to success is the motivated and competent workforce assuring excellent quality and high guest satisfaction. For this reason, the management of the Resort plans to further improve the human resource processes to attract and employ the best people. This Bachelor thesis aims to identify possible improvements in the human resource management process. The research design includes both literature review and empirical research. Interviews with members of the Resort’s staff were conducted in order to find out about their motivational factors and expectations towards their employer. Additionally, interviews with managers of comparable companies were conducted with the objective to find out about their human resource processes and the problems they are facing in recruiting and retaining qualified staff. Resulting arguments and findings provide the basis for comprehensive recommendations to the management of the Resort Walensee. ER