FN ISI Export Format VR 1.0 PT J TI Recruitment in the Airline Industry AF Tremp, Joëlle AU Tremp, J AB Generally, the recruitment and selection of employees to fill vacancies is one of the most essential and sensitive issues for an organisation. Irrespective of whether a company employs 10, 100 or 1.000 people and regardless of whether these people work for an airline or a hospital, a firm’s competitiveness and hence its success depends on its people. This thesis evaluates Helvetic Airways’ recruitment process for cabin attendants. The enquiry begins with the assessment of the adequacy of the job specification and the job advertisement. The focus then becomes the critical evaluation of the selection methods used by the firm to identify suitable candidates. On the basis of identified weaknesses, proposals for improvements towards an optimised recruitment process are presented. The literature review is supplemented by an employee survey and my own observations during an assessment day in order for the thesis to be based on several perspectives. ER