FN ISI Export Format VR 1.0 PT J TI The Significance of Job References in Human Resources Management AF Bucher, Tanja AU Bucher, T AB People who work in Switzerland receive their job references when they leave an employer. The importance of a letter of reference is high, both for candidates applying for a new job and for potential future employers assessing the candidates. Companies aim to optimize the processes of issuing job references and to improve the quality of the content. Organizational processes, editorial contents, and psychological aspects of the preparation of job references are examined in this Bachelor thesis. As a case study, the job reference processes at Swissport International Ltd. Station Zurich are examined. Recommendations are developed for Swissport's optimization of the practice of job references. The research of this thesis is based on a literature review, on expert interviews, on benchmark interviews with HR managers of UBS, SWISS, and Migros, as well as on interviews with Swissport managers and personnel. As a result of the interpretation of the considerable input from theory and practice, conclusions for the optimization process at Swissport are formulated as recommendations with different options. ER