TY - THES AU - Jenny, Jacqueline T1 - The successful management of the end phase in the lodging industry T4 - Development of a communication guideline and a plan of measures for the «Kurhaus Lenzerheide» DA - 2013 CY - Chur PB - Hochschule für Technik und Wirtschaft HTW Chur A3 - Hörburger, Norbert AB - The end phase of lodging establishments in Switzerland is gaining in importance. This is mainly due to the shifting market conditions, the strong Swiss franc and the second home initiative. Especially small hotels will have a hard time to withstand the competition. Nevertheless the exit phase of lodging establishments is an unexplored topic. This Bachelor thesis has the aim to compile economical, social and emotional measures that have to be considered when closing a hotel. These general measures are obtained through a discussion between the theoretical basis and the qualitative expert interviews. In a last step the acquired measures are applied to the event hotel «Kurhaus Lenzerheide», which is facing closure in two years. M3 - Bachelorarbeit Tourismus M4 - Citavi ER -