TY - THES AU - Bügler, Tanja T1 - Handbook to achieve the ISO 14001 Certification in the Hotel Industry DA - 2011 CY - Chur PB - Hochschule für Technik und Wirtschaft HTW Chur A3 - Tromm, Peter AB - Due to the fact that the negative influences on the earth’s ecosystems, caused by human activities, are getting deteriorated, it is high time to think about strategies to conserve the environment. Since the hotel industry constitutes a considerable part of the world’s industry, it is quite sensible to aim for sustainable hotel development. Therefore, the overall goal of this thesis is to develop a handbook which enables hotels to achieve certification according to the ISO 14001 environmental management system requirements. In order to understand the components of the aspired handbook, the literature review deals with the Swiss hotel industry, environmental sustainability in the hotel industry, environmental management systems in general and the specific requirements of ISO 14001. Based on the theory of the literature review, the first version of the handbook is developed. To guarantee the practical application and the fulfilment of the ISO 14001 requirements, the first version of the handbook is subjected to empirical research. After the analysis and evaluation of the results of this empirical research, a revised and improved handbook is demonstrated. At the very end, recommendations concerning future research are presented. M3 - Bachelorarbeit Tourismus M4 - Citavi ER -