TY - THES AU - Havelka, Anina T1 - Work Systems @ Hotel Industry in the Digital Age DA - 2019 CY - Chur PB - Hochschule für Technik und Wirtschaft HTW Chur A3 - Deflorin, Patricia AB - Digitalization means new emerging technologies, digitalized processes and customized services. That affects all industries including the hotel industry. Digitalization therefore has a direct impact on the work environment of any employee working at a hotel. This master thesis will investigate how digitalization is influencing the employee’s work-related tasks, skill/competences and technologies in the hotel industry. 16 in-depth interviews with employees from two hotel chains Mövenpick and Accor as well as additional expert interviews will provided insights on possible implications for other hotels and the changing factors from the employee’s perspective. Digitalization has an impact on the task and thus the skills of an employee. Extreme characteristics of skills are expected, whereby jobs at the front might be less influenced. Therefore, a consideration of the hotel as a sociotechnical system shows the interdependencies among human, organization and technology. M3 - Masterarbeit Tourism M4 - Citavi ER -