FN ISI Export Format VR 1.0 PT J TI A Purist-Scale for Mountain Huts AF Nabitz, Stephanie AU Nabitz, S AB The thesis deals with the derivation of a purist-scale for mountain huts based on customer's expectations in comfort. Attributes are collected through literature in the first place and verified or developed through qualitative interviews afterwards. Three diverse mountain huts are the basis for investigation. Participants for the interviews have been chosen from the supply and demand side. With supply side, experts from SAC responsible for one of the three evaluated mountain huts are meant. On the demand side, guests staying at one of the three huts have been asked to participate. Based on the identified attributes a self-completion questionnaire has been developed asking for the importance of single attributes. In order to analyse the questionnaire the purist-scale is clustering huts into different categories. Depending on the numerical value derived from the questionnaire guests can be classified into different groups matching a category and indicating a certain level of plainness. ER