FN ISI Export Format VR 1.0 PT J TI Conception for a Guest Information System on the Glacier Express AF Dellenbach, Monika AU Dellenbach, M AB The Glacier Express is an important institution for Swiss tourism and, regarding its high service quality and prime brand, its exemplary for what Switzerland offers to its visitors. Until today, guests travelling in the train have received tourism-related information via head phones. The guest information system offers information about the historical background, the culture and the most important issues of the region they are driving past. The information is provided in six different languages. The two operating companies of the Glacier Express have expanded their markets and now serve a bigger and more global public. To the growing number of visitors, touristic announcements are currently unavailable in their native language. It was my task to work out a solution that allows the operators of the Glacier Express to encounter this unsatisfactory situation in an adequate way. This paper shows new ways to inform foreign train passengers and presents the latest techniques used to meet their informational needs in a user-friendly way. The goal of the suggested solutions for the Glacier Express is to enhance the quality of service to the foreign customer which contributes to an even more enjoyable trip through the Swiss Alps. ER