TY - BOOK AU - Ziltener, Andreas T1 - Service Innovation T2 - 58th ICSB World Conference CY - Puerto Rico, 20. - 23. Juni A2 - International Council for Small Business (ICSB) UR - https://icsb.org/project/icsb-2013/ Y2 - 2013 AB - In international rankings, Switzerland is regularly rated one of the most innovative economies in the world. Despite this, it still lacks service innovations, a fact that is all the more significant considering that this represents the largest sector of the country's economy. Different types of service innovation processes are identified: R&D-based, practice-oriented, and ad hoc processes. With regard to the methods used in these processes, these may have a stronger focus on service and/or innovation, and may be used with variable frequency. In a survey of 300 Swiss service companies, it was shown that innovative service companies use service-specific innovation processes and methods more frequently, which can increase the profit share of innovative services and improve their competitive position. T4 - The Impact of Different Processes and Methods on Entrepreneurial Success Y3 - 03.10.2020 M4 - Citavi ER -