TY - THES AU - Schild, Kim Alexander T1 - Improving multicultural leadership understanding of cabin crews Analysis of foreign cabin crew culture at SWISS International Air Lines DA - 2016 CY - Chur PB - Hochschule für Technik und Wirtschaft HTW Chur A3 - Manchen-Spörri, Sylvia AB - Swiss International Air Lines (SWISS) is Switzerland’s largest airline and flies to multiple destinations all over the world. In six of these overseas destinations, SWISS maintains foreign cabin crew bases. This means that crew members from the respective country are based at the destination and only fly that route. The main reason to hire foreign cabin crew members is to better serve customers with similar cultural backgrounds. This Bachelor Thesis analyses the foreign cabin crew culture at Swiss International Air Lines. It provides recommendations on how the multicultural understanding of the leading cabin crew member (Maître de Cabine) can be promoted. The leadership behaviour of Maître de Cabine at SWISS is analysed and compared to effective leadership behaviour in the foreign cabin crew’s home countries. The analysis is based on literature reviews, interviews with cabin crew members, and primary data of observations at several cabin crew briefings. M3 - Bachelorarbeit Tourismus M4 - Citavi ER -