Quality is important to us. It is a key success factor of the University of Applied Sciences of the Grisons. It requires continuous development and permeates all areas of activity.
It is people – and not processes – that make quality.
The University of Applied Sciences of the Grisons understands quality as a factor that is systematically geared towards the expectations and requirements of its stakeholder groups.
People make quality. Quality is part of our university culture that is supported and lived out by all employees.
Quality must be further developed. We understand quality assurance and development as a continuous learning and improvement process.
Everybody contributes to quality. We encourage participation in quality assurance and development. Our Quality Conference provides all internal stakeholder groups of the University of Applied Sciences of the Grisons with a voice in relation to the quality assurance and development process.
Quality needs to be checked. The University of Applied Sciences of the Grisons checks the implementation of the quality assurance strategy with regular internal and external evaluations.
People make quality. Shared values form the basis for the quality culture lived out at the University of Applied Sciences of the Grisons.
The values that shape our quality culture are laid down in our guiding principles:
- Forward-looking approach
'We promote diversity and equal opportunities and develop the potential that this creates'
'We promote mutual understanding through our communication'.
'We maintain an active network and valued partnerships'”.
'We act in an ethically responsible manner'.
The central principles of our understanding of quality are
- the obligation to learn and improve continuously;
- an awareness for quality;
- the integration of quality aspects in work processes;
- an open culture of discussion;
- the constructive handling of errors (open error culture).
The University of Applied Sciences of the Grisons understands quality as a key aspect in all of its areas of activity. What quality means, how it is expressed and how it is measured, however, depends on the area in question. At our university of applied sciences, we divide our activities into five areas for which we define an understanding of quality.
With the quality assurance strategy and the quality assurance system derived on this basis, we define in which direction we want to develop quality and how we assure quality.
The quality assurance strategy answers the question of which quality objectives the University of Applied Sciences of the Grisons wants to achieve. In addition to these objectives, the quality assurance strategy defines the guidelines for their implementation.
The quality assurance system answers the questions of how the University of Applied Sciences of the Grisons wants to achieve its quality objectives. It defines responsibilities, quality assurance and development processes as well as mechanisms and procedures with which quality is assured and assessed.
Quality assurance control system
Our most important tool is the quality assurance control system. It guarantees the continuous development and assessment of quality and is applied at all levels in all quality areas.
The quality assurance control system comprises four phases: objectives (plan), measures (do), assessment (check) and quality development (act). The starting point is formed by the objectives: they include criteria and indicators as well as the target value. They define the level of quality to be achieved. The measures are implemented in order to achieve the set objectives. It is checked and assessed whether the objectives have been achieved. Finally, further development of the objectives and measures takes place on the basis of the assessment.
Legal framework conditions define the basis of the quality assurance strategy and the quality assurance system:
Quality assurance strategy
The quality assurance strategy defines the quality assurance and development objectives for each quality area on a periodic basis. It defines the criteria and indicators on the basis of which the objectives are assessed. In the roadmap, the quality assurance strategy specifies the strategic measures aimed at ensuring the achievement of objectives. The University Council is responsible for the quality assurance strategy.
The objective of the quality assurance strategy is to ensure that
- the University of Applied Sciences of the Grisons upholds and expands its position as a subject-oriented teaching and research institution;
- the quality culture that is practised throughout the university as a learning organisation is established further;
- the University of Applied Sciences of the Grisons fulfils its statutory mandate in terms of quality assurance and development and achieves its strategic objectives;
- regular reviews are carried out on whether the objectives have been met and whether the tools as well as the financial and structural framework conditions are expedient.
Quality assurance system
The quality assurance system shows how the University of Applied Sciences of the Grisons implements its quality assurance strategy objectives. The processes, regulations, mechanisms and measures for quality assurance development are defined within it. The University Executive Board and Quality Conference assume responsibility here.
The guidelines of the quality assurance system
- define the responsibilities of the various committees with respect to quality assurance and development;
- define the systematic processes for quality assurance and development;
- ensure the continual improvement of quality based on the quality assurance control system;
- govern the systematic assessment of quality assurance and development.
The University of Applied Sciences of the Grisons systematically assesses the effectiveness of its quality assurance and development on a periodic basis. The evaluations are performance at both an overall institution level as well as at the level of the individual quality areas. They make the success of the measures in the areas of quality assurance and development transparent and visible.
In 2018, the University of Applied Sciences of the Grisons received institutional accreditation from the Swiss University Council.
The institutional accreditation allows it to refer to itself as a 'university of applied sciences'. It requires an institution to have its own quality assurance system and to ensure quality assurance in accordance with national criteria and international standards.
Institutional accreditation certificate
Federal Act on the Funding and Coordination of the Higher Education Sector (HEdA)
Ordinance of the Higher Education Council on Accreditation within the Higher Education Sector
Swiss Accreditation Council
We regularly check the effectiveness of our quality assurance system by performing external and internal evaluations.
EFQM Recognised for Excellence (R4E) 4 Stars
In 2016 – the University of Applied Sciences of the Grisons achieved the second highest distinction with four stars at the 'Recognised for Excellence' level.
Recognised for Excellence (R4E) 5 Stars
Our next objective: to achieve the highest distinction at the 'Recognised for Excellence' level in 2021.
Since 2018, we have performed regular reviews of our applied research and development. The reviews are based on a qualitative, two-tier evaluation with external peers as well as research strategy audits.
Evaluation of student satisfaction
The University of Applied Sciences of the Grisons aims to achieve a high quality of teaching. It periodically checks the satisfaction of its students and the effectiveness of initiated measures. The measures are evaluated as part of a direct measurement.
Student satisfaction 2019
Student satisfaction 2016
Direct measurement 2017 – measures aimed at student satisfaction
Results of the direct measurement 2017
The next review of student satisfaction is planned for 2021.
Evaluation of employee satisfaction
We periodically check the satisfaction of our employees and the effectiveness of initiated measures. The initiated measures are evaluated by means of a direct measurement.
Employee satisfaction 2015
Direct measurement 2017 – measures aimed at employee satisfaction
The next review of employee satisfaction will take place in 2020.